Root cause

Configuration change

A setting, policy, feature flag or config file pushed to production broke something.

Incidents per month

October 2025September 2026

in 12 months

major or critical

1h 7m

median duration

most affected

Incidents

IncidentStarted (UTC)DurationImpactRoot cause

TwilioPhone Number APIs and Console Were Returning Incorrect 404 ResponsesSep 22, 2026, 18:200mInformationalConfig change
CloudflareHyperdrive Elevated Origin Connection Failure RatesSep 16, 2026, 22:300mInformationalConfig change
SlackSome customers experiencing blurry image previews and download issuesSep 12, 2026, 11:048h 56mMinorConfig change
SnowflakeINC20000213Sep 11, 2026, 07:186h 1mCriticalConfig change
SnowflakeINC20000199Sep 4, 2026, 07:342h 36mCriticalConfig change
SnowflakeINC20000190Sep 1, 2026, 09:583h 52mMajorConfig change
SentrySentry requests timing out / 504'sSep 1, 2026, 08:013h 20mMajorConfig change
SnowflakeINC20000188Aug 31, 2026, 17:202h 24mCriticalConfig change
SnowflakeINC20000182Aug 27, 2026, 19:051h 21mMajorConfig change
LaunchDarklyFlag delivery errors in Streaming APIAug 26, 2026, 20:000mMinorConfig change
SnowflakeINC20000173Aug 24, 2026, 16:221h 41mMajorConfig change
GitHubDegraded Git Operations over SSHAug 24, 2026, 07:190mInformationalConfig change
ElevenLabsInbound Twilio calls experiencing intermittent connection failuresAug 18, 2026, 12:394mMinorConfig change
GitHubIncident with GitHub.comAug 17, 2026, 13:407h 36mCriticalConfig change
SnowflakeINC20000158Aug 14, 2026, 17:292h 6mCriticalConfig change
HubSpotSome HubSpot tools may be unavailable for some usersAug 11, 2026, 19:3114mInformationalConfig change
AWSElevated Packet LossJul 31, 2026, 17:331h 21mMinorConfig change
SnowflakeINC20000115Jul 30, 2026, 03:001h 57mCriticalConfig change
MongoDBDelayed cluster configuration affecting free and flex usersJul 29, 2026, 18:5542mMinorConfig change
AWSInaccurate Estimated Billing DataJul 17, 2026, 08:3329h 24mMinorConfig change
Google CloudGoogle Cloud VMware Engine (GCVE) Stretched Cluster customers are experiencing zonal outages impacting network connectivity across multiple regions.Jul 14, 2026, 17:0010h 40mMajorConfig change
DigitalOceanServerless Inference - Gemma4 Latency Issues Causing Timeouts & Slow ResponsesJul 13, 2026, 19:042d 2hMinorConfig change
GitHubActions runs are experiencing failures to startJul 13, 2026, 13:3221mMajorConfig change
MongoDBAtlas Data Federation and Online Archive cloud-provider IAM authentication errorJul 9, 2026, 10:2343mMinorConfig change
1PasswordDevice Trust OutageJul 2, 2026, 19:4447mCriticalConfig change
SnowflakeINC20000063Jun 30, 2026, 22:341hCriticalConfig change
AWSIncreased Error Rates and LatenciesJun 30, 2026, 21:0251mMinorConfig change
GitHubDisruption with some GitHub services - Signup FlowJun 30, 2026, 15:3811mMinorConfig change
SnowflakeINC20000052Jun 24, 2026, 15:381h 45mCriticalConfig change
GitHubWe are seeing elevated errors with Next Edit Suggestions and CompletionsJun 23, 2026, 23:0425mMinorConfig change
HubSpotSome HubSpot tools may be unavailable for some usersJun 23, 2026, 20:1738mInformationalConfig change
UpstashQStash Service Disruption in the EU RegionJun 19, 2026, 09:110mMajorConfig change
GitHubDisruption with Copilot next edit suggestionsJun 17, 2026, 17:571h 31mMinorConfig change
GitHubIncident with Copilot AvailabilityJun 17, 2026, 03:5054mCriticalConfig change
GitHubMultiple services have elevated errors and endpoint failures when checking feature flagsJun 15, 2026, 18:3238mMinorConfig change
SnowflakeINC20000033Jun 12, 2026, 18:212h 36mMinorConfig change
SnowflakeINC20000032Jun 11, 2026, 00:300mCriticalConfig change
SentryUsers unable to login to sentry.ioJun 10, 2026, 10:0523mInformationalConfig change
Box[Medium] Issues with Box DriveMay 22, 2026, 08:4632mMajorConfig change
GitHubIncident with ActionsMay 20, 2026, 16:583h 16mMinorConfig change
GitHubDisruption with some GitHub servicesMay 6, 2026, 11:2138mCriticalConfig change
SupabaseInadvertently disabled pg_graphql for some projectsApr 26, 2026, 17:520mInformationalConfig change
GitHubInvestigating errors on GitHubApr 23, 2026, 14:4038mMinorConfig change
GitHubDisruption with Copilot chat and Copilot Coding AgentApr 22, 2026, 15:353h 43mCriticalConfig change
HubSpotHubSpot may be unavailable for some usersApr 9, 2026, 15:4831mInformationalConfig change
GitHubDisruption with some GitHub servicesApr 2, 2026, 17:493h 59mMinorConfig change
GitHubCopilot Coding Agent failing to start some jobsApr 2, 2026, 16:1812mMinorConfig change
GitHubMultiple services are affected, service degradationMar 5, 2026, 16:352h 55mMajorConfig change
GitHubIncident with Pull Requests /pullsMar 2, 2026, 19:112h 53mMinorConfig change
Google CloudVertex AI Gemini API customers experienced increased error rates when accessing the global endpoint.Feb 27, 2026, 12:371h 58mMinorConfig change
Box[Critical] Issues with Multiple Box ServicesFeb 24, 2026, 14:591h 9mCriticalConfig change
GitHubIncident with Issues and Pull Requests SearchFeb 23, 2026, 21:1614mMinorConfig change
GitHubIncident with CopilotFeb 6, 2026, 11:1642mMinorConfig change
ConfluentConfluent Cloud Service OutageFeb 3, 2026, 21:333h 15mMajorConfig change
GitHubIncident with CodespacesFeb 2, 2026, 20:174h 37mMajorConfig change
GitHubIncident with ActionsFeb 2, 2026, 19:035h 53mMajorConfig change
GitHubDegraded Experience - Failing to finalize some CCA JobsJan 30, 2026, 20:5923mMinorConfig change
AWSElevated latencies for network change propagationJan 28, 2026, 17:142h 8mMinorConfig change
HubSpotUI extensions from integrations are not loadingJan 20, 2026, 17:4334mInformationalConfig change
GitHubGitHub Copilot failuresJan 13, 2026, 09:381h 8mMajorConfig change
GitHubSome models missing in CopilotJan 7, 2026, 18:322h 35mMinorConfig change
SentryUI was unavailable between 14:20 and 14:23 UTCDec 18, 2025, 15:050mInformationalConfig change
GitHubDisruption with some GitHub servicesDec 8, 2025, 21:281h 5mMinorConfig change
GitHubPotential disruption with our Agent Control Plane UI SettingsDec 8, 2025, 19:511h 15mMajorConfig change
CloudflareBody parsing change for a React Server Components fix causes 25-minute outageDec 5, 2025, 08:4725mMajorConfig change
GitHubIncident with CopilotNov 28, 2025, 06:591h 24mMajorConfig change
SnowflakeAzure - Australia East (New South Wales): INC0147071Nov 20, 2025, 20:192h 42mCriticalConfig change
SnowflakeAWS - US East (N. Virginia): INC0146924Nov 19, 2025, 06:490mInformationalConfig change
CloudflareOversized Bot Management feature file breaks the core proxyNov 18, 2025, 11:205h 46mCriticalConfig change
GitHubSome users may experience failing git push and pull operations.Nov 13, 2025, 15:0013mMinorConfig change
HubSpotHubSpot tools are unavailable for some customers in CanadaNov 11, 2025, 17:121h 3mInformationalConfig change
GitHubDisruption with viewing some repository pages from large organizationsOct 27, 2025, 16:251h 26mMinorConfig change
SnowflakeINC0145420Oct 22, 2025, 20:231h 7mMinorConfig change
Box[Major] Some Users May See Errors Accessing The All Files PageOct 17, 2025, 13:361h 32mMajorConfig change
ElasticElastic Inference Service unavailableOct 15, 2025, 19:000mInformationalConfig change
GitHubDisruption with some GitHub servicesOct 14, 2025, 18:2631mMinorConfig change
SnowflakeINC0144309Oct 2, 2025, 19:123h 2mMajorConfig change
UpstashConnectivity Issues in us-east-1Aug 18, 2025, 12:370mMinorConfig change
Cloudflare1.1.1.1 public DNS resolver unreachable for 62 minutesJul 14, 2025, 21:521h 2mCriticalConfig change
Google CloudService Control crash loop returns 503s across Google CloudJun 12, 2025, 17:493hCriticalConfig change
AsanaApp and API downtimeMar 25, 2025, 22:4722mInformationalConfig change
CrowdStrikeFalcon Channel File 291 update crashes Windows hosts worldwideJul 19, 2024, 04:091h 18mCriticalConfig change
FigmaService disruptionJun 10, 2024, 23:171h 3mInformationalConfig change

Questions

How common are outages caused by configuration change?

77 incidents in the last 12 months across the vendors tracked here were traced to configuration change in the vendors' own words.

How is this cause identified?

From the sentences where the vendor explains why the incident happened, or by hand for landmark postmortems. Symptoms like "elevated error rates" are never counted as a cause.

From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.