Incident with Copilot
Final update
On February 10, 2026, between 10:28 and 11:54 UTC, Visual Studio Code users experienced a degraded experience on GitHub Copilot when using the Claude Opus 4.6 model. During this time, approximately 50% of users encountered agent turn failures due to the model being unable to serve the volume of incoming requests. Rate limits set too low for actual demand caused the issue. While the initial deployment showed no concerns, a surge in traffic from Europe on the following day caused VSCode to begin hitting rate limit errors. Additionally, a degradation message intended to notify users of high usage failed to trigger due to a misconfiguration. We mitigated the incident by adjusting rate limits for the model. We improved our rate limiting to prevent future models from experiencing similar issues. We are also improving our capacity planning processes to reduce the risk of similar incidents in the future, and enhancing our detection and mitigation capabilities to reduce impact to customers.
Timeline
- Resolved · Feb 6, 11:58 UTC
On February 10, 2026, between 10:28 and 11:54 UTC, Visual Studio Code users experienced a degraded experience on GitHub Copilot when using the Claude Opus 4.6 model. During this time, approximately 50% of users encountered agent turn failures due to the model being unable to serve the volume of incoming requests. Rate limits set too low for actual demand caused the issue. While the initial deployment showed no concerns, a surge in traffic from Europe on the following day caused VSCode to begin hitting rate limit errors. Additionally, a degradation message intended to notify users of high usage failed to trigger due to a misconfiguration. We mitigated the incident by adjusting rate limits for the model. We improved our rate limiting to prevent future models from experiencing similar issues. We are also improving our capacity planning processes to reduce the risk of similar incidents in the future, and enhancing our detection and mitigation capabilities to reduce impact to customers.
More from GitHub
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2310:11 UTC | Incident across several services | minor | Ongoing |
| Sep 2022:13 UTC | Incident with Pull Requests | minor | 1h 9m |
| Sep 1720:59 UTC | Elevated rate of errors for OpenAI models provided by Copilot | minor | 50m |
| Sep 1607:20 UTC | Degradation with Gemini 3.8 Flash | major | 10h 28m |
| Sep 1519:11 UTC | Disruption with some GitHub services | minor | 49m |
| Sep 1509:47 UTC | Disruption with some GitHub services | minor | 1h 30m |
Also caused by configuration change
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 2218:20 UTC |  Twilio | Phone Number APIs and Console Were Returning Incorrect 404 ResponsesTwilio | none | 0m |
| Sep 1622:30 UTC |  Cloudflare | Hyperdrive Elevated Origin Connection Failure RatesCloudflare | none | 0m |
| Sep 1211:04 UTC |  Slack | Some customers experiencing blurry image previews and download issuesSlack | minor | 8h 56m |
| Sep 1107:18 UTC |  Snowflake | INC20000213Snowflake | critical | 6h 1m |
| Sep 407:34 UTC | Snowflake | INC20000199Snowflake | critical | 2h 36m |
| Sep 109:58 UTC | Snowflake | INC20000190Snowflake | major | 3h 52m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.