[Medium] Issues with Box Drive

Final update

We recently addressed issues affecting Box Drive login and Single Sign-On \(SSO\) configuration. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 10:56 PM PDT on May 21, 2026 and 2:07 AM PDT on May 22, 2026, some users may have experienced difficulties while working in Box. During this time, enterprise customers with Intune Mobile Application Management \(MAM\) enabled experienced SSO login failures when attempting to access Box Drive, and administrators were unable to view, update, or manage SSO configurations in the Admin Console. The issue occurred as a result of an unintended configuration change where our primary, active identity provider administration console region was inadvertently flipped to passive mode. We were able to resolve the issue by restoring the primary administration console region back to active status, which immediately restored normal API and login flows. In addition, we are making updates to improve monitoring and alerting for related operational workflows to prevent similar issues from occurring in the future.  **Analysis** The active and standby regions we

1. Postmortem · May 29, 00:41 UTC
   We recently addressed issues affecting Box Drive login and Single Sign-On \(SSO\) configuration. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 10:56 PM PDT on May 21, 2026 and 2:07 AM PDT on May 22, 2026, some users may have experienced difficulties while working in Box. During this time, enterprise customers with Intune Mobile Application Management \(MAM\) enabled experienced SSO login failures when attempting to access Box Drive, and administrators were unable to view, update, or manage SSO configurations in the Admin Console. The issue occurred as a result of an unintended configuration change where our primary, active identity provider administration console region was inadvertently flipped to passive mode. We were able to resolve the issue by restoring the primary administration console region back to active status, which immediately restored normal API and login flows. In addition, we are making updates to improve monitoring and alerting for related operational workflows to prevent similar issues from occurring in the future.  **Analysis** The active and standby regions were unintentionally reversed, causing the live production region to be switched into standby mode. As a result, the administrative API, which was used in for Intune MAM login flow, began rejecting requests for customers using Intune MAM-protected accounts and temporarily blocked certain SSO managemen
2. Resolved · May 22, 09:18 UTC
   After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
3. Monitoring · May 22, 09:15 UTC
   We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed
4. Investigating · May 22, 08:46 UTC
   Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.