[Minor] Issue with Admin Reporting

Final update

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On September 3, 2026 between 3:30 PM PDT and 7:12 PM PDT, some customers may have experienced missing, delayed, or inaccurate results within admin reporting features, including AI usage reports, in Box. Reports may have shown empty fields or data that did not reflect recent activity. The issue was caused by an outage in a third‑party data service that interrupted our data ingestion pipelines. Service availability was restored after the provider mitigated the problem. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions

1. Postmortem · Sep 15, 21:26 UTC
   _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On September 3, 2026 between 3:30 PM PDT and 7:12 PM PDT, some customers may have experienced missing, delayed, or inaccurate results within admin reporting features, including AI usage reports, in Box. Reports may have shown empty fields or data that did not reflect recent activity. The issue was caused by an outage in a third‑party data service that interrupted our data ingestion pipelines. Service availability was restored after the provider mitigated the problem. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team
2. Resolved · Sep 4, 03:03 UTC
   This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
3. Identified · Sep 4, 02:16 UTC
   The issue has been identified and a fix is being implemented.
4. Investigating · Sep 4, 02:10 UTC
   Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.