INC0144309

Final update

Current status: We've monitored the environment and confirmed that the service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have intermittently experienced degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API, and Snowflake Intelligence. Users may have received a 500 error upon failed requests. Incident start time: 18:05 UTC October 02, 2025 Incident end time: 21:28 UTC October 02, 2025 Preliminary root cause: A configuration issue prevented service components from establishing successful sessions, resulting in connection failures and customer impact. A root cause analysis (RCA) document will be published within five business days.

1. Resolved · Oct 2, 22:14 UTC
   Current status: We've monitored the environment and confirmed that the service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have intermittently experienced degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API, and Snowflake Intelligence. Users may have received a 500 error upon failed requests. Incident start time: 18:05 UTC October 02, 2025 Incident end time: 21:28 UTC October 02, 2025 Preliminary root cause: A configuration issue prevented service components from establishing successful sessions, resulting in connection failures and customer impact. A root cause analysis (RCA) document will be published within five business days.