Device Trust Outage

Final update

# Incident Postmortem - Device Trust Authentication Outage **Date of Incident:** 2026-07-02 **Time of Incident \(UTC\):** 19:28 - 20:28 **Service\(s\) Affected:** This incident affected: USA/Global \(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\) and Europe \(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\). **Impact Duration:** 1 Hour ## Summary On July 2, 2026, 1Password Device Trust experienced an outage lasting approximately one hour, beginning at 19:28 UTC. During this window, all Device Trust services were unavailable and users were unable to authenticate. We have identified the root cause: an internal configuration change to our cloud load balancing infrastructure was applied more broadly than intended which temporarily made a required endpoint unreachable. This was not a security incident and did not involve any third party. The configuration has been corrected, service has been fully restored, and we have implemented additional safeguards to help prevent this type of issue from recurring. ## Impact on Customers * **All Device Trust services were completely u

1. Postmortem · Jul 11, 01:05 UTC
   # Incident Postmortem - Device Trust Authentication Outage **Date of Incident:** 2026-07-02 **Time of Incident \(UTC\):** 19:28 - 20:28 **Service\(s\) Affected:** This incident affected: USA/Global \(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\) and Europe \(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\). **Impact Duration:** 1 Hour ## Summary On July 2, 2026, 1Password Device Trust experienced an outage lasting approximately one hour, beginning at 19:28 UTC. During this window, all Device Trust services were unavailable and users were unable to authenticate. We have identified the root cause: an internal configuration change to our cloud load balancing infrastructure was applied more broadly than intended which temporarily made a required endpoint unreachable. This was not a security incident and did not involve any third party. The configuration has been corrected, service has been fully restored, and we have implemented additional safeguards to help prevent this type of issue from recurring. ## Impact on Customers * **All Device Trust services were completely unavailable during the 60-minute outage window. Users were unable to authenticate to any Device Trust service, including the authentication portal \(**[**auth.kolide.com**](http://auth.kolide.com)**\), admin console \(**[**app.kolide.com**](http://app.kolide.com)**\), API endpoints, and device server
2. Resolved · Jul 2, 20:30 UTC
   A fix has been deployed and all services are operational.
3. Identified · Jul 2, 20:12 UTC
   The issue has been identified and a fix is being implemented.
4. Investigating · Jul 2, 20:05 UTC
   We are continuing to investigate the issue.
5. Investigating · Jul 2, 19:44 UTC
   We are aware of an outage of Device Trust and are investigating the issue.