Some HubSpot tools may be unavailable for some users
Jun 23, 20:17 UTCJun 23, 20:55 UTC
Duration
38m
Impact
Informational
Root cause
Config change
HubSpot, 90 days
11 incidents
Affected
Not listed by the vendor.
Final update
Between 03:48 PM (UTC -04:00) and 04:46 PM (UTC -04:00), many customers in all regions experienced issues with the Files tool. This was caused by a configuration issue. As of 04:46 PM (UTC -04:00), our Files tool is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Timeline
- Resolved · Jun 23, 20:55 UTC
Between 03:48 PM (UTC -04:00) and 04:46 PM (UTC -04:00), many customers in all regions experienced issues with the Files tool. This was caused by a configuration issue. As of 04:46 PM (UTC -04:00), our Files tool is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
- Identified · Jun 23, 20:29 UTC
We estimate that we will restore service in the next 15 minutes. We are mitigating impact from a permissions issue which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- Investigating · Jun 23, 20:17 UTC
We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.
More from HubSpot
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2315:05 UTC | Some HubSpot tools may be unavailable for some users | none | 13m |
| Sep 816:21 UTC | Some HubSpot tools may be unavailable for some users | none | 59m |
| Sep 408:24 UTC | HubSpot is experiencing issues in the EU | none | 1h 20m |
| Aug 2109:57 UTC | Some Workflow actions may currently be delayed. | none | 2h 30m |
| Aug 1319:56 UTC | HubSpot is experiencing issues | none | 2h 14m |
| Aug 1119:31 UTC | Some HubSpot tools may be unavailable for some users | none | 14m |
Also caused by configuration change
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 2218:20 UTC |  Twilio | Phone Number APIs and Console Were Returning Incorrect 404 ResponsesTwilio | none | 0m |
| Sep 1622:30 UTC |  Cloudflare | Hyperdrive Elevated Origin Connection Failure RatesCloudflare | none | 0m |
| Sep 1211:04 UTC |  Slack | Some customers experiencing blurry image previews and download issuesSlack | minor | 8h 56m |
| Sep 1107:18 UTC |  Snowflake | INC20000213Snowflake | critical | 6h 1m |
| Sep 407:34 UTC | Snowflake | INC20000199Snowflake | critical | 2h 36m |
| Sep 109:58 UTC | Snowflake | INC20000190Snowflake | major | 3h 52m |
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