App and API downtime
Final update
**Incident**: A configuration change triggered a bug affecting how internal systems process configuration data, leading to application downtime. The issue impacted internal server uptime, resulting in approximately 28 minutes of degraded service on March 25, 2025, from 22:32 UTC to 23:00 UTC \(3:32 PM to 4:00 PM PDT\). **Impact**: During the incident, customers experienced difficulties accessing Asana on web and mobile apps, including login failures and errors while using the application. Internal services gradually recovered after the problematic change was reverted. **Moving forward**: We are enhancing our configuration validation processes to prevent similar issues. Additional monitoring and safeguards are being introduced to ensure rapid identification and recovery from similar incidents. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Timeline
- Postmortem · Mar 27, 19:37 UTC
**Incident**: A configuration change triggered a bug affecting how internal systems process configuration data, leading to application downtime. The issue impacted internal server uptime, resulting in approximately 28 minutes of degraded service on March 25, 2025, from 22:32 UTC to 23:00 UTC \(3:32 PM to 4:00 PM PDT\). **Impact**: During the incident, customers experienced difficulties accessing Asana on web and mobile apps, including login failures and errors while using the application. Internal services gradually recovered after the problematic change was reverted. **Moving forward**: We are enhancing our configuration validation processes to prevent similar issues. Additional monitoring and safeguards are being introduced to ensure rapid identification and recovery from similar incidents. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- Resolved · Mar 25, 23:09 UTC
This incident has been resolved.
- Monitoring · Mar 25, 23:05 UTC
Our systems have recovered, and we are continuing to monitor.
- Monitoring · Mar 25, 22:47 UTC
Asana App and API had about 9 minutes of downtime due to a configuration error; a fix has been implemented, and we are observing for recovery.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
Also caused by configuration change
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 2218:20 UTC |  Twilio | Phone Number APIs and Console Were Returning Incorrect 404 ResponsesTwilio | none | 0m |
| Sep 1622:30 UTC |  Cloudflare | Hyperdrive Elevated Origin Connection Failure RatesCloudflare | none | 0m |
| Sep 1211:04 UTC |  Slack | Some customers experiencing blurry image previews and download issuesSlack | minor | 8h 56m |
| Sep 1107:18 UTC |  Snowflake | INC20000213Snowflake | critical | 6h 1m |
| Sep 407:34 UTC | Snowflake | INC20000199Snowflake | critical | 2h 36m |
| Sep 109:58 UTC | Snowflake | INC20000190Snowflake | major | 3h 52m |
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