Delayed cluster configuration affecting free and flex users
Jul 29, 18:55 UTCJul 29, 19:37 UTC
Duration
42m
Impact
Minor
Root cause
Config change
MongoDB, 90 days
19 incidents
Affected
MongoDB Cloud
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 29, 19:37 UTC
This incident has been resolved.
- Monitoring · Jul 29, 19:31 UTC
We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again.
- Identified · Jul 29, 19:06 UTC
We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes.
- Investigating · Jul 29, 18:55 UTC
We are investigating an issue with cluster configuration updates getting delayed for a subset of users on free and flex tiers. Cluster access is unaffected.
More from MongoDB
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1609:06 UTC | Support Portal Outage | major | 6h 25m |
| Sep 1101:28 UTC | Atlas is experiencing issues with issuing certificates from Lets Encrypt | minor | 2h 23m |
| Sep 316:44 UTC | Impaired Cluster operations in AWS me-central-1 and AWS me-south-1 | major | Ongoing |
| Aug 2818:34 UTC | MongoDB Atlas Log Integration service degraded | minor | 0m |
| Aug 1920:45 UTC | Issues rotating certificates for projects containing only Atlas Free and Flex clusters | none | 25h 21m |
| Aug 1814:10 UTC | Atlas UI and API Periodic Unavailability | minor | 1h 6m |
Also caused by configuration change
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 2218:20 UTC |  Twilio | Phone Number APIs and Console Were Returning Incorrect 404 ResponsesTwilio | none | 0m |
| Sep 1622:30 UTC |  Cloudflare | Hyperdrive Elevated Origin Connection Failure RatesCloudflare | none | 0m |
| Sep 1211:04 UTC |  Slack | Some customers experiencing blurry image previews and download issuesSlack | minor | 8h 56m |
| Sep 1107:18 UTC |  Snowflake | INC20000213Snowflake | critical | 6h 1m |
| Sep 407:34 UTC | Snowflake | INC20000199Snowflake | critical | 2h 36m |
| Sep 109:58 UTC | Snowflake | INC20000190Snowflake | major | 3h 52m |
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