Support Portal Outage
Sep 16, 09:06 UTCSep 16, 15:31 UTC
Duration
6h 25m
Impact
Major
Root cause
Not disclosed
MongoDB, 90 days
19 incidents
Affected
MongoDB Support Portal
Final update
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
Timeline
- Resolved · Sep 16, 15:31 UTC
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
- Investigating · Sep 16, 09:09 UTC
We are continuing to investigate this issue.
- Investigating · Sep 16, 09:06 UTC
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.
More from MongoDB
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1101:28 UTC | Atlas is experiencing issues with issuing certificates from Lets Encrypt | minor | 2h 23m |
| Sep 316:44 UTC | Impaired Cluster operations in AWS me-central-1 and AWS me-south-1 | major | Ongoing |
| Aug 2818:34 UTC | MongoDB Atlas Log Integration service degraded | minor | 0m |
| Aug 1920:45 UTC | Issues rotating certificates for projects containing only Atlas Free and Flex clusters | none | 25h 21m |
| Aug 1814:10 UTC | Atlas UI and API Periodic Unavailability | minor | 1h 6m |
| Aug 505:17 UTC | GCP capacity constraints affecting Atlas deployments | major | 6h 57m |
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