INC20000052

Final update

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/inc20000052](https://community.snowflake.com/s/article/inc20000052)

1. Postmortem · Jul 2, 17:01 UTC
   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/inc20000052](https://community.snowflake.com/s/article/inc20000052)
2. Resolved · Jun 24, 17:22 UTC
   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use Snowflake services and features using Snowsight. A subset of affected users in the region may also have been unable to execute queries, manage data, or may have experienced increased latency or performance issues with database operations. Incident start time: 15:10 UTC June 24, 2026 Incident end time: 15:50 UTC June 24, 2026 Preliminary root cause: A configuration issue caused an unexpected increase in load on our metadata database layer, resulting in cascading impact to dependent services like Snowsight and database operations. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
3. Monitoring · Jun 24, 16:44 UTC
   Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have been unable to access or use Snowflake services and features using Snowsight. A subset of affected users in the region may also have been unable to execute queries, manage data, or may have experienced increased latency or performance issues with database operations. Incident start time: 15:10 UTC June 24, 2026 Incident end time: 15:50 UTC June 24, 2026 Preliminary root cause: A configuration issue caused an unexpected increase in load on our metadata database layer, resulting in cascading impact to dependent services like Snowsight and database operations.
4. Identified · Jun 24, 16:06 UTC
   Current status: We've identified the source of the issue, and we've implemented a fix to restore service. We're assessing the recovery of affected components and we'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Following initial recovery actions, sign in functionality has been restored, but customers may observe some increased latency or performance issues until service has fully recovered. ETA: Our current estimate is that service is recovering and will be fully restored within the next 30 minutes. Incident start time: 15:10 UTC June 24, 2026
5. Identified · Jun 24, 15:38 UTC
   Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.