HubSpot tools are unavailable for some customers in Canada

Final update

Between 04:53 PM (UTC +00:00) and 05:55 PM (UTC +00:00), some customers in Canada experienced issues with HubSpot tools. This was caused by a production configuration change. As of 05:55 PM (UTC +00:00), our HubSpot tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

1. Resolved · Nov 11, 18:15 UTC
   Between 04:53 PM (UTC +00:00) and 05:55 PM (UTC +00:00), some customers in Canada experienced issues with HubSpot tools. This was caused by a production configuration change. As of 05:55 PM (UTC +00:00), our HubSpot tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
2. Monitoring · Nov 11, 18:00 UTC
   We've addressed the issue that caused HubSpot tools to be partially unavailable for users hosted in Canada since 04:53 PM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
3. Identified · Nov 11, 17:34 UTC
   We estimate that we will restore service in the next 30 minutes. We are mitigating impact from a service impairment which we believe is caused by a production configuration change. We are scaling the system. The information on this page reflects our understanding of the incident and impact of the time of the update. Only customers hosted in Canada are currently impacted. We will be back with an update within 30 minutes.
4. Identified · Nov 11, 17:12 UTC
   We've identified the issue that caused commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools to be unavailable for some users hosted in Canada since 04:53 PM (UTC +00:00). We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.