DropboxOutage history and postmortems
Downtime, added up
Dropbox: 37m weighted downtime in range, category median 32m.
5 incidents, 21h 54m of incident time (59m major or critical, 20h 55m partial) between Jun 27, 2026 and Sep 24, 2026.
Dropbox incidents
50 on fileSome customers are unable to access certain website routes and features.Sep 9, 2026, 21:3659mMajorNot disclosed
Customer support via telephone may be unavailable for some usersSep 3, 2026, 22:136h 49mMinorNot disclosed
Some Dropbox Protect features are not working correctlyAug 25, 2026, 23:1411h 47mMinorNot disclosed
Dropbox is not working as expected for some usersAug 21, 2026, 13:181h 55mMinorNot disclosed
Dropbox is not working as expected for some usersJul 23, 2026, 15:1225mMinorNot disclosed
Shared content downloads are degradedJun 8, 2026, 19:433d 21hMinorNot disclosed
Opening a video or audio file might not be working for usersMay 27, 2026, 20:052h 26mMinorNot disclosed
Availability was impacted across a number of servicesMay 18, 2026, 19:110mInformationalNot disclosed
Dropbox may be unavailable for some usersApr 15, 2026, 03:5125mMajorNot disclosed
Dash Chat might not be working for some usersApr 9, 2026, 21:323h 22mMinorNot disclosed
Dropbox.com is not working for some usersJan 22, 2026, 01:308h 30mMinorNot disclosed
We’re having some trouble with our payment pageJan 15, 2026, 06:591h 20mMinorNot disclosed
DocSend impacted by ongoing Cloudflare outageNov 18, 2025, 14:3815mMajorNot disclosed
Dropbox Chat unavailableNov 14, 2025, 20:001h 11mMajorNot disclosed
Google Drive and One Drive Dash connectors are not working for some usersOct 21, 2025, 14:326h 40mMinorNot disclosed
Images not loading in Dropbox PaperOct 14, 2025, 09:063h 43mMinorNot disclosed
Dropbox is not working as expected for some users.Sep 23, 2025, 18:5522mMinorNot disclosed
Dropbox.com is not working for some usersSep 2, 2025, 13:1632mMinorNot disclosed
Pop up to sign in On Microsoft Office FilesAug 29, 2025, 19:1714h 44mMinorNot disclosed
Intermittent Loading Issues on Dropbox WebsiteMay 23, 2025, 19:3154mMinorNot disclosed
The Dash Confluence connector may be unavailable for some users.May 15, 2025, 16:3526h 40mMinorNot disclosed
Dropbox may be unavailable for some users.May 14, 2025, 18:2459mMinorNot disclosed
Dash Search might not be working for some users.May 5, 2025, 21:386h 2mMinorNot disclosed
Dash Chat might not be working for some usersMay 5, 2025, 18:263h 3mMinorNot disclosed
Dropbox may be unavailable for some usersMay 1, 2025, 21:574h 10mMinorNot disclosed
Dropbox was not working as expected for some usersApr 17, 2025, 17:210mInformationalNot disclosed
Issue downloading single files on safari 18.4Apr 9, 2025, 19:5811h 54mInformationalNot disclosed
Some Windows users may not be able to use the online-only functionalityMar 20, 2025, 20:3514d 19hMinorNot disclosed
DocSend unavailableJan 22, 2025, 15:457mMajorNot disclosed
Dash Answers was down for some usersDec 12, 2024, 00:360mInformationalNot disclosed
Breach disclosures
| Started | Incident | Impact | Duration |
|---|---|---|---|
| May 100:00 UTC | Dropbox discloses a material cybersecurity incident | Breach | 8-K |
Questions
Is Dropbox down right now?
Check Dropbox's own status page at https://status.dropbox.com for the live state. This page shows Dropbox's incident history from that page; the most recent incident started 2026-09-09: "Some customers are unable to access certain website routes and features.".
How often does Dropbox have outages?
Dropbox posted 5 incidents in the last 90 days and 16 in the last year, 1 of them major or critical in the last 90 days. The median incident lasted 1h 55m.
When was Dropbox's last major outage?
2026-09-09: "Some customers are unable to access certain website routes and features.", lasting 59m.
What usually causes Dropbox incidents?
Dropbox's status updates in this period do not name a root cause.
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.