Some customers are unable to access certain website routes and features.
Sep 9, 21:36 UTCSep 9, 22:35 UTC
Duration
59m
Impact
Major
Root cause
Not disclosed
Dropbox, 90 days
5 incidents
Affected
Website
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 9, 22:35 UTC
This incident has been resolved.
- Investigating · Sep 9, 21:36 UTC
a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
More from Dropbox
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 322:13 UTC | Customer support via telephone may be unavailable for some users | minor | 6h 49m |
| Aug 2523:14 UTC | Some Dropbox Protect features are not working correctly | minor | 11h 47m |
| Aug 2113:18 UTC | Dropbox is not working as expected for some users | minor | 1h 55m |
| Jul 2315:12 UTC | Dropbox is not working as expected for some users | minor | 25m |
| Jun 819:43 UTC | Shared content downloads are degraded | minor | 3d 21h |
| May 2720:05 UTC | Opening a video or audio file might not be working for users | minor | 2h 26m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.