Dropbox may be unavailable for some users
May 1, 21:57 UTCMay 2, 02:07 UTC
Duration
4h 10m
Impact
Minor
Root cause
Not disclosed
Dropbox, 90 days
5 incidents
Affected
WebsiteDesktop ApplicationReplayDocSend
Final update
This incident has been resolved.
Timeline
- Resolved · May 2, 02:07 UTC
This incident has been resolved.
- Identified · May 2, 01:29 UTC
The issue has been identified and a fix is being implemented.
- Investigating · May 1, 22:38 UTC
We are continuing to investigate this issue.
- Investigating · May 1, 21:57 UTC
Dropbox may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.
More from Dropbox
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 921:36 UTC | Some customers are unable to access certain website routes and features. | major | 59m |
| Sep 322:13 UTC | Customer support via telephone may be unavailable for some users | minor | 6h 49m |
| Aug 2523:14 UTC | Some Dropbox Protect features are not working correctly | minor | 11h 47m |
| Aug 2113:18 UTC | Dropbox is not working as expected for some users | minor | 1h 55m |
| Jul 2315:12 UTC | Dropbox is not working as expected for some users | minor | 25m |
| Jun 819:43 UTC | Shared content downloads are degraded | minor | 3d 21h |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.