API and dashboard errors
Jul 17, 16:41 UTCJul 17, 17:09 UTC
Duration
28m
Impact
Major
Root cause
Capacity
PlanetScale, 90 days
8 incidents
Affected
Not listed by the vendor.
Final update
API and dashboard service is restored.
Timeline
- Resolved · Jul 17, 17:09 UTC
API and dashboard service is restored.
- Monitoring · Jul 17, 16:59 UTC
We have increased the memory available to the API and are monitoring the performance and stability of the API and dashboard to confirm service is restored.
- Identified · Jul 17, 16:49 UTC
We have identified the cause of the errors - a pattern of requests causing the application to run out of memory and crash - and are working to better handle this traffic pattern now.
- Investigating · Jul 17, 16:41 UTC
We are aware that both our API and dashboard are returning errors. We are investigating the cause and will restore service as soon as possible.
More from PlanetScale
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 518:39 UTC | Connectivity issues with Vitess databases in GCP | major | 14m |
| Sep 216:34 UTC | Dashboard and API 500 errors for postgres databases | major | 10m |
| Jul 2414:41 UTC | Insights metrics underreporting | major | 3h |
| Jul 2018:29 UTC | Insights metrics underreporting | minor | 20h 49m |
| Jul 1820:32 UTC | Connectivity issues in us-east-1 | major | 33m |
| Jul 1609:30 UTC | Single Sign On (SSO) unavailable | minor | 1h 21m |
Also caused by capacity and load
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 2213:19 UTC |  ClickHouse | We are investigating an issue with CH servers in Azure germanywestcentral regionClickHouse | minor | 5h 6m |
| Sep 1607:20 UTC |  GitHub | Degradation with Gemini 3.8 FlashGitHub | major | 10h 28m |
| Sep 1509:47 UTC | GitHub | Disruption with some GitHub servicesGitHub | minor | 1h 30m |
| Sep 422:02 UTC | GitHub | Degradation in repos contents APIGitHub | minor | 21m |
| Sep 221:44 UTC |  Expo | Elevated Linux worker queue timesExpo | minor | 21m |
| Sep 115:00 UTC | GitHub | Delays in commit processingGitHub | minor | 1h 1m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.