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PlanetScale · Data and observabilityJul 20, 2026, 18:29 UTC

Insights metrics underreporting

MinorNot disclosedUpdated 16h ago
Jul 20, 18:29 UTCJul 21, 15:18 UTC
Duration
20h 49m
Impact
Minor
Root cause
Not disclosed
PlanetScale, 90 days
8 incidents
Affected
Not listed by the vendor.
Status page

Final update

Query Insights functionality is restored on all Postgres development branches.

Timeline

  1. Resolved · Jul 21, 15:18 UTC
    Query Insights functionality is restored on all Postgres development branches.
  2. Monitoring · Jul 20, 22:06 UTC
    Query Insights is gradually recovering across all Postgres development branches.
  3. Identified · Jul 20, 21:32 UTC
    Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches.
  4. Identified · Jul 20, 20:37 UTC
    We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible.
  5. Identified · Jul 20, 20:02 UTC
    We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible.
  6. Identified · Jul 20, 19:31 UTC
    We are continuing to work towards remediation.
  7. Identified · Jul 20, 19:00 UTC
    We have identified the cause of reduced Query Insights metrics reporting and are working on remediations.
  8. Investigating · Jul 20, 18:29 UTC
    Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

More from PlanetScale

Full history
StartedIncidentDuration
Sep 518:39 UTCConnectivity issues with Vitess databases in GCP14m
Sep 216:34 UTCDashboard and API 500 errors for postgres databases10m
Jul 2414:41 UTCInsights metrics underreporting3h
Jul 1820:32 UTCConnectivity issues in us-east-133m
Jul 1716:41 UTCAPI and dashboard errors28m
Jul 1609:30 UTCSingle Sign On (SSO) unavailable1h 21m

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