Degraded Performance affecting Agents API
Sep 14, 23:20 UTCSep 14, 23:39 UTC
Duration
19m
Impact
Informational
Root cause
Not disclosed
OpenAI, 90 days
26 incidents
Affected
Not listed by the vendor.
Final update
The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.
Timeline
- Resolved · Sep 14, 23:39 UTC
The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.
- Monitoring · Sep 14, 23:28 UTC
We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.
- Monitoring · Sep 14, 20:30 UTC
Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions.
More from OpenAI
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:25 UTC | Mobile users unable to see Work Mode and the Model Picker | minor | 24m |
| Sep 2309:13 UTC | Elevated Error Rates for ChatGPT across Plus and Pro plans. | minor | 41m |
| Sep 2215:04 UTC | Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. | minor | 54m |
| Sep 2209:58 UTC | Increased error rate for Plus and Pro users. | minor | 39m |
| Sep 1823:00 UTC | SSO sign-in and SCIM provisioning issues | none | 19m |
| Sep 1822:29 UTC | Overbilling for OpenAI-hosted containers in the Agent API | none | 9h 23m |
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