Overbilling for OpenAI-hosted containers in the Agent API
Sep 18, 22:29 UTCSep 19, 07:52 UTC
Duration
9h 23m
Impact
Informational
Root cause
Not disclosed
OpenAI, 90 days
26 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Sep 19, 07:52 UTC
All impacted services have now fully recovered.
- Monitoring · Sep 19, 05:00 UTC
We have applied the mitigation, and any new sessions would not run into this issue. We are monitoring the recovery.
- Identified · Sep 19, 01:08 UTC
We are still implementing the mitigation.
- Investigating · Sep 18, 23:22 UTC
We’re continuing to work on a fix for the container overbilling issue. We’re also reviewing affected usage to identify impacted customers and calculate refunds.
- Investigating · Sep 18, 22:29 UTC
We’re investigating an issue causing higher-than-expected charges for OpenAI-hosted containers in the Agent API. We’re working on a fix and preparing refunds for affected customers. We’ll share further updates as we make progress.
More from OpenAI
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:25 UTC | Mobile users unable to see Work Mode and the Model Picker | minor | 24m |
| Sep 2309:13 UTC | Elevated Error Rates for ChatGPT across Plus and Pro plans. | minor | 41m |
| Sep 2215:04 UTC | Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. | minor | 54m |
| Sep 2209:58 UTC | Increased error rate for Plus and Pro users. | minor | 39m |
| Sep 1823:00 UTC | SSO sign-in and SCIM provisioning issues | none | 19m |
| Sep 1821:36 UTC | Delayed support responses | none | 3h 34m |
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