Delays in customer support responses
Sep 10, 19:53 UTCSep 10, 21:48 UTC
Duration
1h 55m
Impact
Informational
Root cause
Not disclosed
OpenAI, 90 days
26 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Sep 10, 21:48 UTC
All impacted services have now fully recovered.
- Monitoring · Sep 10, 21:20 UTC
We have applied the mitigation and are monitoring the recovery.
- Identified · Sep 10, 20:54 UTC
We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
- Investigating · Sep 10, 20:45 UTC
We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
- Investigating · Sep 10, 19:53 UTC
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
More from OpenAI
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:25 UTC | Mobile users unable to see Work Mode and the Model Picker | minor | 24m |
| Sep 2309:13 UTC | Elevated Error Rates for ChatGPT across Plus and Pro plans. | minor | 41m |
| Sep 2215:04 UTC | Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. | minor | 54m |
| Sep 2209:58 UTC | Increased error rate for Plus and Pro users. | minor | 39m |
| Sep 1823:00 UTC | SSO sign-in and SCIM provisioning issues | none | 19m |
| Sep 1822:29 UTC | Overbilling for OpenAI-hosted containers in the Agent API | none | 9h 23m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.