Increased Error Rate For Pro and Plus Plan Conversations
Sep 9, 15:13 UTCSep 9, 16:21 UTC
Duration
1h 9m
Impact
Minor
Root cause
Not disclosed
OpenAI, 90 days
26 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Sep 9, 16:21 UTC
All impacted services have now fully recovered.
- Monitoring · Sep 9, 15:44 UTC
We have applied a mitigation and are monitoring the impacted services.
- Investigating · Sep 9, 14:51 UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
More from OpenAI
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:25 UTC | Mobile users unable to see Work Mode and the Model Picker | minor | 24m |
| Sep 2309:13 UTC | Elevated Error Rates for ChatGPT across Plus and Pro plans. | minor | 41m |
| Sep 2215:04 UTC | Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. | minor | 54m |
| Sep 2209:58 UTC | Increased error rate for Plus and Pro users. | minor | 39m |
| Sep 1823:00 UTC | SSO sign-in and SCIM provisioning issues | none | 19m |
| Sep 1822:29 UTC | Overbilling for OpenAI-hosted containers in the Agent API | none | 9h 23m |
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