For a limited number of customers, activation for new products on some tenants is blocked
Oct 4, 14:28 UTCOct 4, 17:20 UTC
Duration
2h 52m
Impact
Informational
Root cause
Not disclosed
Atlassian, 90 days
0 incidents
Affected
Not listed by the vendor.
Final update
100% resolved and services running normally
Timeline
- Resolved · Oct 4, 17:20 UTC
100% resolved and services running normally
- Monitoring · Oct 4, 17:01 UTC
99% of issues fixed and services are back to normal. Last 1% are manually begin fixed
- Monitoring · Oct 4, 16:20 UTC
We've solved 52% of the issues and are still on track to recover 100% within the original timeframe
- Monitoring · Oct 4, 15:47 UTC
We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour
- Identified · Oct 4, 15:01 UTC
We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour
- Identified · Oct 4, 14:28 UTC
We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. We will post an update in the next hour with estimated fix time
More from Atlassian
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Mar 407:31 UTC | Issues with 403 user authentication errors across Atlassian products | none | 0m |
| Sep 1010:26 UTC | Slow loading times and extended response times for Cloud products in the EU-West region. | none | 2h 18m |
| Sep 908:56 UTC | High RDS CPU on multiple environments | none | 9h 16m |
| Sep 209:23 UTC | Slowness in Jira. | none | 8d 3h |
| Aug 2011:46 UTC | Data residency migrations halted. | minor | 2d 23h |
| Jul 320:51 UTC | Some products are hard down | none | 7h 3m |
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