Slowness in Jira.
Sep 2, 09:23 UTCSep 10, 13:15 UTC
Duration
8d 3h
Impact
Informational
Root cause
Not disclosed
Atlassian, 90 days
0 incidents
Affected
Not listed by the vendor.
Final update
We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.
Timeline
- Resolved · Sep 10, 13:15 UTC
We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.
- Monitoring · Sep 2, 18:33 UTC
We have identified the root cause of an issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region. This issue has led to a performance impact or slowness in product provisioning. We are working on a fix to resolve the issue and recovery is in progress.
- Monitoring · Sep 2, 10:56 UTC
The slowness issue has been resolved, and we are actively monitoring the systems to ensure stability.
- Investigating · Sep 2, 09:23 UTC
Our team is currently investigating the issue. We are working to identify the cause and will provide updates as soon as possible.
More from Atlassian
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Mar 407:31 UTC | Issues with 403 user authentication errors across Atlassian products | none | 0m |
| Sep 1010:26 UTC | Slow loading times and extended response times for Cloud products in the EU-West region. | none | 2h 18m |
| Sep 908:56 UTC | High RDS CPU on multiple environments | none | 9h 16m |
| Aug 2011:46 UTC | Data residency migrations halted. | minor | 2d 23h |
| Jul 320:51 UTC | Some products are hard down | none | 7h 3m |
| Jun 601:30 UTC | Some of the www.atlassian.com pages are inaccessible | none | 2h 59m |
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