Some products are hard down
Jul 3, 20:51 UTCJul 4, 03:54 UTC
Duration
7h 3m
Impact
Informational
Root cause
Not disclosed
Atlassian, 90 days
0 incidents
Affected
Not listed by the vendor.
Final update
Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page. Confluence issue was fixed at 04-07-2024 02:30 UTC. The issue has been resolved and the service is operating normally.
Timeline
- Resolved · Jul 4, 03:54 UTC
Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page. Confluence issue was fixed at 04-07-2024 02:30 UTC. The issue has been resolved and the service is operating normally.
- Monitoring · Jul 3, 21:45 UTC
We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
- Investigating · Jul 3, 20:51 UTC
We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
More from Atlassian
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Mar 407:31 UTC | Issues with 403 user authentication errors across Atlassian products | none | 0m |
| Sep 1010:26 UTC | Slow loading times and extended response times for Cloud products in the EU-West region. | none | 2h 18m |
| Sep 908:56 UTC | High RDS CPU on multiple environments | none | 9h 16m |
| Sep 209:23 UTC | Slowness in Jira. | none | 8d 3h |
| Aug 2011:46 UTC | Data residency migrations halted. | minor | 2d 23h |
| Jun 601:30 UTC | Some of the www.atlassian.com pages are inaccessible | none | 2h 59m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.