SSO sign-in failing on some attempts for some users
Apr 13, 17:24 UTCApr 22, 15:17 UTC
Duration
8d 21h
Impact
Major
Root cause
Dependency
1Password, 90 days
7 incidents
Affected
SSO (Single Sign On)USA/Global - SSO (Single Sign On)Canada - SSO (Single Sign On)Europe - SSO (Single Sign On)Enterprise - SSO (Single Sign On)
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 22, 15:17 UTC
This incident has been resolved.
- Monitoring · Apr 17, 15:07 UTC
We are continuing to monitor for any further issues.
- Monitoring · Apr 15, 15:49 UTC
We are continuing to monitor for any further issues.
- Monitoring · Apr 13, 17:24 UTC
SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.
More from 1Password
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 920:43 UTC | Device Trust Service Disruption | major | 27m |
| Jul 2217:55 UTC | Account governance functions are unavailable in SaaS Manager | major | 1h 26m |
| Jul 1718:52 UTC | SaaS Manager Workflows are not running as expected | minor | 5m |
| Jul 1318:59 UTC | Degraded user-related operations for individual and family accounts | minor | 58m |
| Jul 1315:47 UTC | Password Manager Update Server Outage | none | 0m |
| Jul 219:44 UTC | Device Trust Outage | critical | 47m |
Also caused by third-party dependency
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 1609:48 UTC |  DigitalOcean | Support Portal Service DisruptionDigitalOcean | minor | 11h 21m |
| Sep 1608:31 UTC |  Cloudflare | Support Helpdesk Availability IssuesCloudflare | minor | 6h 27m |
| Sep 417:03 UTC |  Grafana Labs | Degradation of Hosted Grafana in US Central RegionGrafana Labs | major | 3h 39m |
| Sep 416:05 UTC |  Expo | Elevated Linux worker queue timesExpo | major | 15h 4m |
| Sep 115:25 UTC | Grafana Labs | Investigating issues in US Central (prod-us-central-0, prod-us-central-5)Grafana Labs | minor | 4h 54m |
| Aug 3106:26 UTC |  Fly.io | Packet loss in ORDFly.io | minor | 1h 44m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.