Intermittent API and UI Irregularities - US and EU Region
Sep 27, 06:13 UTCSep 27, 10:24 UTC
Duration
4h 11m
Impact
Minor
Root cause
Not disclosed
New Relic, 90 days
6 incidents
Affected
APM : USAPM Agent : USAlerts : USAlerts : EuropeBrowser : USAPM : EuropeBrowser Agent : USInfrastructure : USEvent API : USAuto-Telemetry with Pixie : USAuto-Telemetry with Pixie : EuropeLogs : USAWS Lambda Integration : USAWS Lambda Integration : Europe
Final update
We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.
Timeline
- Resolved · Sep 27, 10:24 UTC
We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.
- Investigating · Sep 27, 08:33 UTC
We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.
- Investigating · Sep 27, 07:56 UTC
We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.
- Investigating · Sep 27, 07:25 UTC
We are continuing to investigate this issue.
- Investigating · Sep 27, 07:22 UTC
We are investigating intermittent connectivity issues between some New Relic services. Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.
- Investigating · Sep 27, 06:44 UTC
Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications
- Investigating · Sep 27, 06:29 UTC
We are continuing to investigate this issue.
- Investigating · Sep 27, 06:13 UTC
Some customers in the US region may be experiencing login Irregularities in the US region
More from New Relic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2208:55 UTC | Test Incident - Public Status Page -ImpactIQ | major | 1m |
| Sep 1610:08 UTC | Salesforce Service Disruption | none | 5h 32m |
| Sep 1600:14 UTC | Data Irregularities for EU Region | none | 0m |
| Aug 309:58 UTC | Issues loading Alerts and Activity page | minor | 17m |
| Jul 1710:21 UTC | E2M (Events-2-Metrics) authorization issues | none | 0m |
| Jul 608:23 UTC | Delay of Entity Relationship Data | none | 0m |
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