DNS Resolution failures for public IP addresses within 31.89.0.0/24
Feb 13, 16:11 UTCFeb 13, 17:57 UTC
Duration
1h 46m
Impact
Minor
Root cause
Not disclosed
MongoDB, 90 days
19 incidents
Affected
MongoDB Cloud
Final update
The DNS records have been backfilled and clusters that had these IP addresses should be recovered.
Timeline
- Resolved · Feb 13, 17:57 UTC
The DNS records have been backfilled and clusters that had these IP addresses should be recovered.
- Identified · Feb 13, 16:42 UTC
We have identified the root cause and are working on backfilling those records with AWS support. We have also disabled that ip range for new clusters so moving forward this issue will not be hit for new AWS clusters.
- Investigating · Feb 13, 16:11 UTC
We are investigating an issue with DNS resolution for public IP addresses within 31.89.0.0/24. We are engaging with AWS support to remediate the situation.
More from MongoDB
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1609:06 UTC | Support Portal Outage | major | 6h 25m |
| Sep 1101:28 UTC | Atlas is experiencing issues with issuing certificates from Lets Encrypt | minor | 2h 23m |
| Sep 316:44 UTC | Impaired Cluster operations in AWS me-central-1 and AWS me-south-1 | major | Ongoing |
| Aug 2818:34 UTC | MongoDB Atlas Log Integration service degraded | minor | 0m |
| Aug 1920:45 UTC | Issues rotating certificates for projects containing only Atlas Free and Flex clusters | none | 25h 21m |
| Aug 1814:10 UTC | Atlas UI and API Periodic Unavailability | minor | 1h 6m |
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