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Mailgun · Apps and SaaSOct 17, 2024, 12:12 UTC

Europe - Email Delivery Latency

MinorDependencyUpdated 17h ago
Oct 17, 12:12 UTCOct 17, 20:41 UTC
Duration
8h 29m
Impact
Minor
Root cause
Dependency
Mailgun, 90 days
11 incidents
Affected
Outbound DeliveryEmail Services - Outbound Delivery
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Oct 17, 20:41 UTC
    This incident has been resolved.
  2. Monitoring · Oct 17, 20:02 UTC
    A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.
  3. Identified · Oct 17, 19:15 UTC
    We are continuing to work with our network provider to bring this range online.
  4. Identified · Oct 17, 17:36 UTC
    Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.
  5. Monitoring · Oct 17, 17:26 UTC
    We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.
  6. Monitoring · Oct 17, 15:30 UTC
    Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.
  7. Identified · Oct 17, 13:34 UTC
    We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.
  8. Identified · Oct 17, 12:12 UTC
    Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.

More from Mailgun

Full history
StartedIncidentDuration
Sep 1409:15 UTCRoute delays in EU Region58m
Sep 414:16 UTCEU Messaging Outage17m
Sep 412:20 UTCMicrosoft Incident Resulting in Delivery Issues to M36534m
Aug 3114:47 UTCEvent Log Delays in US Region7h 14m
Aug 2720:38 UTCEU Messaging Outage37m
Aug 2016:19 UTCGCP Reporting Multi Service Outage in US-West11h 12m

Also caused by third-party dependency

All
StartedIncidentDuration
Sep 1609:48 UTCSupport Portal Service DisruptionDigitalOcean11h 21m
Sep 1608:31 UTCSupport Helpdesk Availability IssuesCloudflare6h 27m
Sep 417:03 UTCDegradation of Hosted Grafana in US Central RegionGrafana Labs3h 39m
Sep 416:05 UTCElevated Linux worker queue timesExpo15h 4m
Sep 115:25 UTCInvestigating issues in US Central (prod-us-central-0, prod-us-central-5)Grafana Labs4h 54m
Aug 3106:26 UTCPacket loss in ORDFly.io1h 44m

From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.

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