Europe - Email Delivery Latency
Oct 17, 12:12 UTCOct 17, 20:41 UTC
Duration
8h 29m
Impact
Minor
Root cause
Dependency
Mailgun, 90 days
11 incidents
Affected
Outbound DeliveryEmail Services - Outbound Delivery
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 17, 20:41 UTC
This incident has been resolved.
- Monitoring · Oct 17, 20:02 UTC
A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.
- Identified · Oct 17, 19:15 UTC
We are continuing to work with our network provider to bring this range online.
- Identified · Oct 17, 17:36 UTC
Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.
- Monitoring · Oct 17, 17:26 UTC
We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.
- Monitoring · Oct 17, 15:30 UTC
Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.
- Identified · Oct 17, 13:34 UTC
We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.
- Identified · Oct 17, 12:12 UTC
Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.
More from Mailgun
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1409:15 UTC | Route delays in EU Region | minor | 58m |
| Sep 414:16 UTC | EU Messaging Outage | critical | 17m |
| Sep 412:20 UTC | Microsoft Incident Resulting in Delivery Issues to M365 | none | 34m |
| Aug 3114:47 UTC | Event Log Delays in US Region | minor | 7h 14m |
| Aug 2720:38 UTC | EU Messaging Outage | critical | 37m |
| Aug 2016:19 UTC | GCP Reporting Multi Service Outage in US-West1 | minor | 1h 12m |
Also caused by third-party dependency
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 1609:48 UTC | Support Portal Service Disruption | minor | 11h 21m | |
| Sep 1608:31 UTC | Support Helpdesk Availability Issues | minor | 6h 27m | |
| Sep 417:03 UTC | Degradation of Hosted Grafana in US Central Region | major | 3h 39m | |
| Sep 416:05 UTC | Elevated Linux worker queue times | major | 15h 4m | |
| Sep 115:25 UTC | Investigating issues in US Central (prod-us-central-0, prod-us-central-5) | minor | 4h 54m | |
| Aug 3106:26 UTC | Packet loss in ORD | minor | 1h 44m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.