Sync Platform and Conversations Affected
Jan 28, 17:49 UTCJan 28, 17:49 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
Not listed by the vendor.
Final update
Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.
Timeline
- Resolved · Jan 28, 17:49 UTC
Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2319:34 UTC | Voice Call Failures from a Subset of Twilio Mobile Numbers to United Kingdom | minor | Ongoing |
| Sep 2317:57 UTC | SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria | minor | 5h 54m |
| Sep 2315:02 UTC | Voice Call Failures from a Subset of Twilio Phone Numbers to Norway | minor | Ongoing |
| Sep 2312:53 UTC | SMS Delivery Delays from Twilio to MASS Response Austria | minor | 4h 20m |
| Sep 2310:58 UTC | SMS Delivery Failures from Twilio to Multiple Countries | minor | 9h 12m |
| Sep 2306:32 UTC | SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden | minor | 5h 53m |
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