SMS Delivery Failures from Twilio to Multiple Countries
Sep 23, 10:58 UTCSep 23, 20:10 UTC
Duration
9h 12m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
SMS, EuropeCARRIER NETWORK - SMS, EuropeCARRIER NETWORK - SMS Long Code, North AmericaCARRIER NETWORK - SMS Short Code, North AmericaCARRIER NETWORK - SMS Toll-Free, North AmericaCARRIER NETWORK - SMS, Latin AmericaCARRIER NETWORK - SMS, APACCARRIER NETWORK - SMS, Middle East & Africa
Final update
The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.
Timeline
- Resolved · Sep 23, 20:10 UTC
The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.
- Monitoring · Sep 23, 18:11 UTC
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 23, 14:15 UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Identified · Sep 23, 12:15 UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 23, 11:14 UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 23, 10:58 UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2319:34 UTC | Voice Call Failures from a Subset of Twilio Mobile Numbers to United Kingdom | minor | Ongoing |
| Sep 2317:57 UTC | SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria | minor | 5h 54m |
| Sep 2315:02 UTC | Voice Call Failures from a Subset of Twilio Phone Numbers to Norway | minor | Ongoing |
| Sep 2312:53 UTC | SMS Delivery Delays from Twilio to MASS Response Austria | minor | 4h 20m |
| Sep 2306:32 UTC | SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden | minor | 5h 53m |
| Sep 2221:38 UTC | Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data | minor | 2h 59m |
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