API Errors Affecting Multiple Services
Sep 21, 15:09 UTCSep 21, 15:09 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
StudioGroup RoomsVerifySyncFlex RoutingMMSSMSPHONE NUMBERSConversationsMessaging ServicesPROGRAMMABLE MESSAGING - MMSPROGRAMMABLE MESSAGING - SMSPROGRAMMABLE MESSAGING - ConversationsPROGRAMMABLE MESSAGING - Messaging Services
Final update
Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC
Timeline
- Resolved · Sep 21, 15:09 UTC
Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC
- Investigating · Sep 21, 14:45 UTC
Our monitoring systems have detected a potential issue with Programmable Message API Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2319:34 UTC | Voice Call Failures from a Subset of Twilio Mobile Numbers to United Kingdom | minor | Ongoing |
| Sep 2317:57 UTC | SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria | minor | 5h 54m |
| Sep 2315:02 UTC | Voice Call Failures from a Subset of Twilio Phone Numbers to Norway | minor | Ongoing |
| Sep 2312:53 UTC | SMS Delivery Delays from Twilio to MASS Response Austria | minor | 4h 20m |
| Sep 2310:58 UTC | SMS Delivery Failures from Twilio to Multiple Countries | minor | 9h 12m |
| Sep 2306:32 UTC | SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden | minor | 5h 53m |
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