AWS - GovCloud (US-East): INC0144987

Final update

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. Incident start time: 20:35 UTC October 14, 2025 Incident end time: 22:31 UTC October 14, 2025 Preliminary root cause: An investigation determined that, following a recent infrastructure update, a subset of newly added machines experienced connectivity issues and were unable to communicate with other components. A root cause analysis (RCA) document will be published within five business days.

1. Resolved · Oct 14, 23:31 UTC
   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. Incident start time: 20:35 UTC October 14, 2025 Incident end time: 22:31 UTC October 14, 2025 Preliminary root cause: An investigation determined that, following a recent infrastructure update, a subset of newly added machines experienced connectivity issues and were unable to communicate with other components. A root cause analysis (RCA) document will be published within five business days.