Degraded Query Functionality in the US Region
Mar 8, 21:09 UTCMar 8, 22:15 UTC
Duration
1h 5m
Impact
Informational
Root cause
Not disclosed
New Relic, 90 days
6 incidents
Affected
APM : USAPM Agent : USAlerts : USBrowser : USBrowser Agent : USInfrastructure : USEvent API : USAuto-Telemetry with Pixie : USLogs : USAWS Lambda Integration : USIncident Intelligence API : USMobile : USInfrastructure Agent : USDashboards : US
Final update
We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.
Timeline
- Resolved · Mar 8, 22:15 UTC
We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.
- Monitoring · Mar 8, 22:05 UTC
The incident is now in recovery with data ingest and alerting unaffected.
- Investigating · Mar 8, 21:46 UTC
We are continuing to investigate this issue.
- Investigating · Mar 8, 21:20 UTC
We have determined the service interruption has not impacted ingest or alerts but has to do with serving live queries. We are continuing to investigate and thank you for your patience while we work through this issue.
- Investigating · Mar 8, 21:09 UTC
We are investigating a service interruption impacting data from query responses which may be affecting some customers in the US region. No data drops have been observed at this time and no further actions are required by customers as we work to resolve this.
More from New Relic
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|---|---|---|---|
| Sep 2208:55 UTC | Test Incident - Public Status Page -ImpactIQ | major | 1m |
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| Sep 1600:14 UTC | Data Irregularities for EU Region | none | 0m |
| Aug 309:58 UTC | Issues loading Alerts and Activity page | minor | 17m |
| Jul 1710:21 UTC | E2M (Events-2-Metrics) authorization issues | none | 0m |
| Jul 608:23 UTC | Delay of Entity Relationship Data | none | 0m |
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