Impaired Cluster Operations – AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain)

Final update

While we are marking this issue as resolved, the issue actually remains ongoing. We are marking this as resolved to improve the experience of users on our status page. The latest information from AWS remains available at https://health.aws.amazon.com/health/status We will update this post as necessary. Thanks in advance for your understanding.

1. Resolved · Sep 3, 16:47 UTC
   While we are marking this issue as resolved, the issue actually remains ongoing. We are marking this as resolved to improve the experience of users on our status page. The latest information from AWS remains available at https://health.aws.amazon.com/health/status We will update this post as necessary. Thanks in advance for your understanding.
2. Monitoring · Jun 3, 15:46 UTC
   AWS me-central-1 (UAE) and me-south-1 (Bahrain) have suffered damage in these regions. Workloads in me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. According to the AWS Service Health Dashboard update from April 30th, recovery is expected to take several months. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will move to an as-needed status post update cadence as new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a su
3. Monitoring · May 6, 16:02 UTC
   AWS me-central-1 (UAE) and me-south-1 (Bahrain) have suffered damage in these regions. Workloads in me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. According to the AWS Service Health Dashboard update from April 30th, recovery is expected to take several months. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will continue with a monthly status post update cadence, and provide another update by June 3 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect
4. Monitoring · Apr 8, 15:33 UTC
   Two Availability Zones in AWS me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will continue with a monthly status post update cadence, and provide another update by May 6 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
5. Monitoring · Apr 1, 16:02 UTC
   Two Availability Zones in AWS me-central-1 (UAE) continue to experience significant impairments. In addition, workloads in me-south-1 (Bahrain) are currently not operational, cannot be modified, and are not able to migrate to other regions or support other disaster recovery actions such as backup and restore. We strongly recommend that customers with workloads in AWS me-central-1 act now to move their clusters to alternate regions instead of waiting for full availability to be restored. There are currently no recovery options available for data that is only present in the AWS me-south-1 region. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 as needed. We will continue with a weekly status post update cadence, and provide another update by April 8 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
6. Monitoring · Mar 26, 21:35 UTC
   Two Availability Zones in AWS me-central-1 (UAE) continue to experience significant impairments. In addition, clusters in me-south-1 cannot be modified and may be unable to process normal operations. We strongly recommend that customers with workloads in the affected regions act now to move their clusters to alternate regions instead of waiting for full availability to be restored. We continue to assist customers in their chosen remediation path to the extent possible. Customers running workloads in the Middle East should consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may continue to extend their backup snapshot expirations in me-central-1 and me-south-1 as needed. We will continue with a weekly status post update cadence, and provide another update by April 1 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
7. Monitoring · Mar 25, 15:33 UTC
   According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We expect our guidance to remain unchanged for the immediate future. We will continue with a weekly status post update cadence, and provide another update by April 1 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
8. Monitoring · Mar 18, 15:51 UTC
   According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We expect our guidance to remain unchanged for the immediate future. We will continue with a weekly status post update cadence, and provide another update by March 25 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
9. Identified · Mar 11, 15:48 UTC
   According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We expect our guidance to remain unchanged for the immediate future. We will move to a weekly status post update cadence, and provide another update by March 18 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
10. Identified · Mar 10, 15:59 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We will provide another update by March 11 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
11. Identified · Mar 9, 16:02 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We will provide another update by March 10 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
12. Identified · Mar 8, 15:42 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed. We will provide another update by March 9 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
13. Identified · Mar 7, 15:28 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 8 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
14. Identified · Mar 6, 14:24 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 7 at 16:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
15. Identified · Mar 5, 14:59 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 6 at 14:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
16. Identified · Mar 4, 16:33 UTC
    According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments. The latest information from AWS is available at: https://health.aws.amazon.com/health/status. We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. We will provide another update by March 5 at 12:00 UTC, or sooner if new information becomes available. If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available: * Open a support case through the MongoDB Support Portal * Start a chat with Support using the Intercom widget within the MongoDB Atlas interface