[Atlas for Government] Data plane node logs unavailable for last 6 days
May 22, 20:32 UTCMay 22, 22:17 UTC
Duration
1h 45m
Impact
Minor
Root cause
Not disclosed
MongoDB, 90 days
19 incidents
Affected
MongoDB Atlas for Government
Final update
The data plane node log download has recovered.
Timeline
- Resolved · May 22, 22:17 UTC
The data plane node log download has recovered.
- Monitoring · May 22, 21:17 UTC
We have applied the fix. The data plane node logs will start to be available to customers within the next 30 minutes.
- Investigating · May 22, 20:32 UTC
The data plane node logs (mongod, audit logs, etc.) are unavailable since May 14th 4am UTC for clusters in GCP and AWS gov-cloud regions. We have identified the root cause and are actively working on a fix.
More from MongoDB
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1609:06 UTC | Support Portal Outage | major | 6h 25m |
| Sep 1101:28 UTC | Atlas is experiencing issues with issuing certificates from Lets Encrypt | minor | 2h 23m |
| Sep 316:44 UTC | Impaired Cluster operations in AWS me-central-1 and AWS me-south-1 | major | Ongoing |
| Aug 2818:34 UTC | MongoDB Atlas Log Integration service degraded | minor | 0m |
| Aug 1920:45 UTC | Issues rotating certificates for projects containing only Atlas Free and Flex clusters | none | 25h 21m |
| Aug 1814:10 UTC | Atlas UI and API Periodic Unavailability | minor | 1h 6m |
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