Increase in Billing for Backup Usage
Apr 27, 17:16 UTCApr 27, 20:50 UTC
Duration
3h 33m
Impact
Major
Root cause
Not disclosed
MongoDB, 90 days
19 incidents
Affected
MongoDB Cloud
Final update
We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.
Timeline
- Resolved · Apr 27, 20:50 UTC
We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.
- Identified · Apr 27, 17:16 UTC
We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected. We are actively working to correct all affected invoices. Any overcharges will be automatically refunded , no action is required on your end. Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.
More from MongoDB
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1609:06 UTC | Support Portal Outage | major | 6h 25m |
| Sep 1101:28 UTC | Atlas is experiencing issues with issuing certificates from Lets Encrypt | minor | 2h 23m |
| Sep 316:44 UTC | Impaired Cluster operations in AWS me-central-1 and AWS me-south-1 | major | Ongoing |
| Aug 2818:34 UTC | MongoDB Atlas Log Integration service degraded | minor | 0m |
| Aug 1920:45 UTC | Issues rotating certificates for projects containing only Atlas Free and Flex clusters | none | 25h 21m |
| Aug 1814:10 UTC | Atlas UI and API Periodic Unavailability | minor | 1h 6m |
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