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Cloudinary · Apps and SaaSApr 13, 2025, 15:03 UTC

Custom Actions not loading in Media Library interface

MinorNot disclosedUpdated 18h ago
Apr 13, 15:03 UTCApr 13, 15:53 UTC
Duration
51m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Digital Asset Management (DAM)
Status page

Final update

This issue has been resolved, and Custom Actions are loading in the Media Library again. If you encounter any further issues, please contact our support team for assistance via our support site.

Timeline

  1. Resolved · Apr 13, 15:53 UTC
    This issue has been resolved, and Custom Actions are loading in the Media Library again. If you encounter any further issues, please contact our support team for assistance via our support site.
  2. Monitoring · Apr 13, 15:39 UTC
    A fix has been deployed, and we're monitoring the results now. We'll provide a further update after the issue is confirmed as resolved, but affected customers should see their custom actions appearing and working in the Media Library now.
  3. Identified · Apr 13, 15:13 UTC
    We have identified the source of the issue with Custom Actions loading in the Media Library interface and are preparing a fix now.
  4. Identified · Apr 13, 15:03 UTC
    We've identified an issue with Custom Actions loading in the Media Library interface, preventing the actions from appearing when selecting assets or navigating to the context menu. We're investigating the cause now and hope to have a resolution shortly. Other Media Library features, including uploads and other asset management functionality, are unaffected.

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Full history

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