Asset thumbnails not loading correctly in Media Library Widget
Oct 22, 14:01 UTCOct 22, 14:58 UTC
Duration
57m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Media Library Widget
Final update
A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.
Timeline
- Resolved · Oct 22, 14:58 UTC
A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.
- Identified · Oct 22, 14:41 UTC
The source of the issue has been identified, and a fix will be deployed as soon as possible
- Investigating · Oct 22, 14:01 UTC
We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.
More from Cloudinary
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1317:04 UTC | Media Library / asset visibility | minor | 24h 41m |
| Jul 2913:35 UTC | Add-on installations are unavailable | minor | 1h 22m |
| Jul 2023:09 UTC | Connection failures with the Cloudinary MCP Connector | minor | 12h 16m |
| Jul 1410:17 UTC | Some customers experience authentication problems when accessing Cloudinary's Figma plugin | minor | 0m |
| Jul 1210:20 UTC | Elevated Error Rates for Requests Using g_auto | major | 2h 24m |
| Jun 1615:19 UTC | Delays in MediaFlows | minor | 15h 17m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.