Delivery hostname res.cloudinary.com is blocked in Indonesia
Nov 21, 08:17 UTCNov 27, 09:12 UTC
Duration
6d
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Media Delivery
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 27, 09:12 UTC
This incident has been resolved.
- Monitoring · Nov 25, 08:01 UTC
Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.
- Investigating · Nov 21, 18:47 UTC
To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnames
- Investigating · Nov 21, 16:36 UTC
We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs. For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.
- Investigating · Nov 21, 08:17 UTC
Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new
More from Cloudinary
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1317:04 UTC | Media Library / asset visibility | minor | 24h 41m |
| Jul 2913:35 UTC | Add-on installations are unavailable | minor | 1h 22m |
| Jul 2023:09 UTC | Connection failures with the Cloudinary MCP Connector | minor | 12h 16m |
| Jul 1410:17 UTC | Some customers experience authentication problems when accessing Cloudinary's Figma plugin | minor | 0m |
| Jul 1210:20 UTC | Elevated Error Rates for Requests Using g_auto | major | 2h 24m |
| Jun 1615:19 UTC | Delays in MediaFlows | minor | 15h 17m |
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