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Cloudinary · Apps and SaaSNov 21, 2025, 08:17 UTC

Delivery hostname res.cloudinary.com is blocked in Indonesia

MinorNot disclosedUpdated 18h ago
Nov 21, 08:17 UTCNov 27, 09:12 UTC
Duration
6d
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Media Delivery
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Nov 27, 09:12 UTC
    This incident has been resolved.
  2. Monitoring · Nov 25, 08:01 UTC
    Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.
  3. Investigating · Nov 21, 18:47 UTC
    To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnames
  4. Investigating · Nov 21, 16:36 UTC
    We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs. For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.
  5. Investigating · Nov 21, 08:17 UTC
    Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new

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