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Twilio · Apps and SaaSFeb 14, 2026, 09:31 UTC

SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates

MinorNot disclosedUpdated 21h ago
Feb 14, 09:31 UTCMar 25, 16:09 UTC
Duration
39d 6h
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
Not listed by the vendor.
Status page

Final update

While we continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Given the limited number of customers impacted, Twilio will contact those impacted directly once actionable updates have been received from our Carrier Partner.

Timeline

  1. Resolved · Mar 25, 16:09 UTC
    While we continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Given the limited number of customers impacted, Twilio will contact those impacted directly once actionable updates have been received from our Carrier Partner.

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Full history

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