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Twilio · Apps and SaaSJul 14, 2026, 15:53 UTC

Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts

MinorNot disclosedUpdated 19h ago
Jul 14, 15:53 UTCJul 14, 20:23 UTC
Duration
4h 30m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
Not listed by the vendor.
Status page

Final update

Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.

Timeline

  1. Resolved · Jul 14, 20:23 UTC
    Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.

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Full history

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