User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Sep 22, 08:50 UTCSep 22, 14:40 UTC
Duration
5h 50m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
Verify Silent Network AuthCARRIER NETWORK - Verify Silent Network Auth
Final update
The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
Timeline
- Resolved · Sep 22, 14:40 UTC
The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
- Monitoring · Sep 22, 12:59 UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 22, 12:14 UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Identified · Sep 22, 10:05 UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 22, 09:05 UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 22, 08:50 UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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