User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
Sep 18, 01:45 UTCSep 18, 07:38 UTC
Duration
5h 53m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributesCARRIER NETWORK - Lookup Identity MatchCARRIER NETWORK - Lookup SIM SwapCARRIER NETWORK - Legacy Identity MatchAndAttributes
Final update
The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.
Timeline
- Resolved · Sep 18, 07:38 UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.
- Monitoring · Sep 18, 05:36 UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 18, 03:28 UTC
Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 18, 02:27 UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 18, 01:45 UTC
Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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