Journey Analytics are failing to load
Sep 25, 15:40 UTCSep 28, 13:32 UTC
Duration
2d 21h
Impact
Minor
Root cause
Not disclosed
Segment, 90 days
11 incidents
Affected
Web Interface (US)Engage (US)Web Interface - Web Interface (US)Engage - Engage (US)
Final update
All data for journey analytics has been successfully restored and systems are operating normally.
Timeline
- Resolved · Sep 28, 13:32 UTC
All data for journey analytics has been successfully restored and systems are operating normally.
- Monitoring · Sep 26, 14:24 UTC
Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.
- Identified · Sep 25, 21:02 UTC
The team continues to work on recovering data, and will provide updates as we progress
- Identified · Sep 25, 16:56 UTC
Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.
- Identified · Sep 25, 15:40 UTC
We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.
More from Segment
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1619:40 UTC | Actions S3 is currently experience formatting issues with the delivered events | minor | 2h 10m |
| Sep 1014:28 UTC | SSO Login Issues with the Segment App | major | 1h 11m |
| Sep 318:30 UTC | Issue with Engage UI | major | 4h 11m |
| Sep 301:04 UTC | Segment App UI Issue with Profile Traits with no recent activity | minor | 21h 38m |
| Aug 1817:49 UTC | Intermittent Segment application login errors | major | 4h 13m |
| Aug 615:19 UTC | Google ads destination intermittent delivery failure | minor | 14h 44m |
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