Delayed usage and billing data
Jul 7, 13:44 UTCJul 7, 13:44 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Grafana Labs, 90 days
74 incidents
Affected
Not listed by the vendor.
Final update
We identified an issue with the internal job that calculates month-to-date usage and cost data, which caused usage attribution and billing dashboards to display stale information. The root cause has been identified and resolved. Your billing dashboard may show a sudden jump in usage. This is expected. It reflects several days of accumulated usage that hadn't been showing up while the issue was ongoing, not a sudden change in your actual usage. This issue does not affect your end-of-month invoice. Your bill will be calculated based on actual usage, not the numbers displayed during this period.
Timeline
- Resolved · Jul 7, 13:44 UTC
We identified an issue with the internal job that calculates month-to-date usage and cost data, which caused usage attribution and billing dashboards to display stale information. The root cause has been identified and resolved. Your billing dashboard may show a sudden jump in usage. This is expected. It reflects several days of accumulated usage that hadn't been showing up while the issue was ongoing, not a sudden change in your actual usage. This issue does not affect your end-of-month invoice. Your bill will be calculated based on actual usage, not the numbers displayed during this period.
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