IRM Access Issues for a Small Group of Users
Sep 22, 14:57 UTCSep 23, 11:07 UTC
Duration
20h 10m
Impact
Major
Root cause
Not disclosed
Grafana Labs, 90 days
74 incidents
Affected
Incident Management and Response (IRM)
Final update
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
Timeline
- Resolved · Sep 23, 11:07 UTC
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
- Monitoring · Sep 22, 18:57 UTC
The fix has been deployed to the majority of deployments. We continue to monitor progress.
- Monitoring · Sep 22, 17:19 UTC
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
- Identified · Sep 22, 15:55 UTC
The issue has been identified, and we are working on a fix.
- Investigating · Sep 22, 14:57 UTC
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
More from Grafana Labs
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2221:27 UTC | Kubernetes Observability Billing & Usage Incorrect | minor | 16h 39m |
| Sep 2119:16 UTC | Mimir write request errors | none | 0m |
| Sep 1712:34 UTC | Elevated Latency Managing Cloud Provider Integrations in GCP US Central | minor | 0m |
| Sep 1510:00 UTC | Increased Execution Time for Browser Checks in Synthetic Monitoring | minor | 1h 17m |
| Sep 1507:49 UTC | Intermittent Metric Write Errors in GCP US Central (prod-us-central-0) | minor | 0m |
| Sep 1413:04 UTC | CloudWatch request timeouts in prod-us-central-0 | none | 0m |
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