Issue creating new projects in AWS us-east-1
Feb 6, 01:56 UTCFeb 6, 04:22 UTC
Duration
2h 26m
Impact
Major
Root cause
DNS
Elastic, 90 days
27 incidents
Affected
Not listed by the vendor.
Final update
The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up.
Timeline
- Resolved · Feb 6, 04:22 UTC
The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up.
More from Elastic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2314:04 UTC | Degraded Performance: Cloud Provisioning Delays | major | 1h 59m |
| Sep 1715:50 UTC | AutoOps node metrics temporarily unavailable in some regions | major | 41m |
| Sep 1613:17 UTC | Elastic Support Portal unavailable | major | 2h 21m |
| Sep 1223:21 UTC | Delayed Metrics in Cloud Console - GCP us-east4 | major | 8h 24m |
| Sep 1001:30 UTC | Kibana access restored for UI-assigned Organization Owners on Hosted deployments | major | 21h |
| Sep 920:44 UTC | Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output | major | 7d 13h |
Also caused by dns
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Jul 2720:34 UTC |  Supabase | Delays in creation of DNS recordsSupabase | minor | 2h 2m |
| Jun 2301:05 UTC |  Snowflake | INC20000046Snowflake | major | 1h 30m |
| Jun 410:12 UTC |  DigitalOcean | DNS API ServiceDigitalOcean | minor | 1h 35m |
| May 2223:27 UTC |  Upstash | New Database Creation Failing Due to Upstream Provider IssueUpstash | none | 32m |
| May 1413:57 UTC | DigitalOcean | DNS service, Certificates and Managed MongoDBDigitalOcean | minor | 6h 49m |
| May 715:17 UTC |  MongoDB | AWS Cluster DNS Changes Degraded PerformanceMongoDB | major | 6h 58m |
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