New user onboarding issue for trial sign-ups
Sep 3, 13:24 UTCSep 3, 13:25 UTC
Duration
1m
Impact
Informational
Root cause
Not disclosed
dbt Labs, 90 days
26 incidents
Affected
Not listed by the vendor.
Final update
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
Timeline
- Resolved · Sep 3, 13:25 UTC
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
- Monitoring · Sep 3, 13:24 UTC
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
More from dbt Labs
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2322:59 UTC | Intermittent dbt deps failures | minor | 4m |
| Sep 1823:31 UTC | Schema Hydration Panic | major | 14h 58m |
| Sep 1014:28 UTC | Intermittent errors on the Discovery API | minor | 2h 17m |
| Sep 1013:46 UTC | Increased error rates associated with dbt MCP and dbt Wizard | minor | 41m |
| Sep 1008:02 UTC | State usage metrics not being ingested | major | 1h 13m |
| Sep 818:44 UTC | User Login Sessions Terminated | major | 4h 32m |
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