Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4

Final update

The incident has been resolved and us-east-1 (use1-az4) is fully operational.

1. Resolved · Jun 4, 16:47 UTC
   The incident has been resolved and us-east-1 (use1-az4) is fully operational.
2. Monitoring · May 12, 18:51 UTC
   AWS has reported the underlying infrastructure issue in us-east-1 (use1-az4) as resolved. However, some Confluent Cloud customers in the affected availability zone continue to experience connectivity issues. Confluent is actively investigating and working to restore full connectivity for impacted customers.
3. Monitoring · May 9, 13:19 UTC
   AWS has resolved the underlying infrastructure issue in us-east-1 (use1-az4). The majority of Confluent Cloud services have recovered and are operating normally. We are continuing to monitor for any lingering effects and verifying full service restoration.
4. Monitoring · May 8, 01:55 UTC
   We are monitoring the health of impacted brokers in the affected availability zone. More details about the thermal event on the AWS status page: https://health.aws.amazon.com/health/status
5. Investigating · May 8, 01:14 UTC
   We are investigating data plane impact (produce/consume) resulting from elevated error rates and latencies from AWS us-east-1 resources in AZ4. EC2 instances hosted on this availability zone are impaired by loss of power during an ongoing thermal event.