Degraded Performance in US Datacenter

Final update

This incident has been resolved.

1. Resolved · Oct 21, 15:30 UTC
   This incident has been resolved.
2. Monitoring · Oct 21, 07:08 UTC
   We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
3. Monitoring · Oct 20, 20:39 UTC
   We have identified that Amazon's Rekognition service is currently down.
4. Identified · Oct 20, 17:53 UTC
   We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
5. Investigating · Oct 20, 15:56 UTC
   Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
6. Investigating · Oct 20, 14:23 UTC
   We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
7. Monitoring · Oct 20, 09:37 UTC
   The services are recovering and are being closely monitored.
8. Investigating · Oct 20, 09:12 UTC
   We are continuing to investigate this issue.
9. Investigating · Oct 20, 08:12 UTC
   The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
10. Investigating · Oct 20, 07:51 UTC
    We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.